Contact
Hi — Avaneesh here, founder of Fernwell. I read every email myself, usually within a few hours.
I reply within 24 hours, often much faster. Please include your order number if you're writing about a specific order — it helps me look things up quickly.
What I can help with
- Order updates and tracking — I can check on any order, even if you've already seen tracking info
- Sizing, fit, and product questions — happy to help you pick the right thing for your pet
- Returns, refunds, and damaged items — see our refund policy or email me directly
- Bulk orders or partnerships — if you run a shelter, rescue, or pet-related business, get in touch
- Product suggestions — if there's something you wish we carried, tell me
Response time
I respond within 24 hours, Monday through Saturday. If you write on a Sunday, you'll usually hear back Monday morning.
Location
Fernwell is based in India. We ship worldwide through our fulfillment partners.
Thanks for taking the time to write. Hearing from customers — even with complaints — is how the shop gets better.
— Avaneesh