Contact
Hi — Avaneesh here, founder of Fernwell. I read every email myself, usually within a few hours.
I reply within 24 hours, often much faster. Please include your order number if you're writing about a specific order — it helps me look things up quickly.
What I can help with
- Order updates and tracking — I can check on any order, even if you've already seen tracking info
- Product questions — power requirements, dimensions, battery life, what's in the box, whether something fits your space
- Returns, refunds and damaged items — see our Refund & Returns Policy or email me directly
- Bulk and corporate gifting — if you need multiple units for an office, event or festival hamper, get in touch for pricing
- Product suggestions — if there's something you wish we carried, tell me
Response time
Within 24 hours, Monday through Saturday. If you write on a Sunday, you'll usually hear back Monday morning.
Where we are
Fernwell
Ram Mandir Road (beside Bata showroom)
Vijayapura, Karnataka 586101
India
We ship across India through our fulfilment partners.
Thanks for taking the time to write. Hearing from customers — even with complaints — is how the shop gets better.
— Avaneesh
We reply
Ask us anything before you order
Sizing, brightness, whether it suits your room — send it over. Most messages get a reply the same working day.
- Emailavaneesh7797@gmail.com
- HoursMon–Sat, 10am–7pm IST
Quick answers
Before you write in
Most questions we get have the same answer. Here they are.
Where is my order?
You'll get a tracking link by email and SMS the moment your parcel is picked up. If it hasn't moved in 48 hours, message us with your order number.
Can I change my address after ordering?
Yes, if the order hasn't been dispatched. Message us as soon as you can with the order number and the correct address.
Do you ship outside India?
Not currently. Everything ships within India from our own warehouse.