Refund & Returns Policy
We want you and your pet to love every Fernwell product. If something's not right, we'll make it right.
30-day returns
You have 30 days from delivery to request a return or refund for any reason.
To start a return
Email avaneesh7797@gmail.com with:
- Your order number
- A photo of the item
- A short reason (defective, wrong item, didn't fit your pet, etc.)
We'll reply within 24 hours with next steps.
When we cover return shipping
- Item arrived damaged or defective
- Wrong item shipped
- Item materially different from what was described
When you cover return shipping
- Changed your mind
- Wrong size (please measure your pet carefully — sizing is on every product page)
Refunds
Once we receive the returned item (or approve a no-return refund), your money goes back to your original payment method within 5–10 business days. Banks sometimes hold it longer — that's on them, not us.
Items that can't be returned
- Used hygiene-sensitive items (pee pads, poop bags, lick mats that have been used)
- Items returned after 30 days
- Items damaged by misuse
Damaged on arrival
Take a photo and email us within 48 hours. We'll send a replacement or refund — no need to ship the damaged item back.
Questions?
Email avaneesh7797@gmail.com. We reply within 24 hours.